TREATING CUSTOMERS FAIRLY
Maliyat Group Limited is committed to offer all customers the highest possible standards of service. It has a strong customer focus. We provide valuable educational tools and a constantly evolving trading platform to match your trading requirements. We strive to provide an uninterrupted trading service and highly competitive spreads.We endeavour to meet your expectations of high quality service in the following ways:
• We will always ascertain the appropriateness of our services towards new clients prior to offering them an account
• We will also ensure that our offering is in line with their knowledge and experience
• In addition we will always ensure that product and risk information remains clear and prominent at all times
• We respond in a timely manner to our customer’s queries and promptly address any issues or concerns. All customer complaints are dealt with and escalated as appropriate and as required by us in order to meet our obligations to you
• We continually aim to understand the needs of our customers, to keep you fully informed in a clear and fair manner that is unambiguous and not misleading. We endeavour to ensure that you understand and are reminded of the risks associated with our trading products.
• Ensure our products perform as you expect they should.
HOW YOU CAN HELP US??
• Keep us informed of any changes to your work or home contact details
• Let us know if there is any aspect of our service, or product that you don’t fully understand
• Tell us if you think there are ways we can improve our service